Privacy Policy
Privacy Policy for ChiroStretch of Naperville
Last Updated: October 28, 2025
ChiroStretch of Naperville ("we," "us," or "our") operates chirostretch1.com (the "Site"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, book an appointment via our calendar, or interact with us.
Please read this policy carefully. If you do not agree, please do not use the Site. We may update this policy at any time—continued use after changes means you accept them.
1. Information We Collect
Personal Information You Provide
When you book an appointment through our calendar, we collect:
- Full Name
- Email Address
- Phone Number
This is required to schedule, confirm, and communicate about your visit.
Automatically Collected Data
We (and third parties) may collect non-personal data such as:
- IP address
- Browser type & version
- Device information
- Pages viewed
- Time spent on Site
- Referral source
This helps us improve the Site and deliver better service.
2. How We Use Your Information
We use your data to:
- Schedule and confirm your appointment
- Send appointment reminders via email or text
- Contact you about your visit (e.g., prep instructions, follow-ups)
- Respond to your questions or support requests
- Improve our website and services
- Comply with legal requirements
You may receive appointment-related emails or texts. These are transactional (not marketing) and are necessary for service delivery.
3. How We Share Your Information
We do not sell your personal data.
We may share your information with:
| Third Party | Purpose |
|---|---|
| GoHighLevel | Hosts our Site, calendar, and booking system |
| Email/SMS Providers (e.g., Mailchimp, Twilio, or similar) | Sends appointment confirmations, reminders, and follow-ups |
| Facebook (Meta Pixel) | Tracks page views and bookings for ad performance (no personal data shared directly) |
| Google Analytics & Google Ads | Analyzes traffic and ad effectiveness (anonymized data) |
These partners are contractually required to protect your data and use it only for the services they provide to us.
We may also disclose data if required by law, to protect our rights, or in the event of a business sale or merger.
4. Tracking & Cookies
We use cookies and tracking pixels to:
- Remember your preferences
- Analyze how visitors use our Site
- Measure ad performance
Third-Party Tracking
- Facebook Pixel: Tracks when you view pages or complete a booking. Used to show relevant ads on Facebook/Instagram.
→ Manage Facebook ad settings here - Google Analytics & Ads: Collects anonymized data about your visit.
→ Opt out of Google personalization here
You can block cookies in your browser, but this may prevent the calendar from working properly.
5. Your Privacy Rights (CCPA & Others)
Since you are located in the U.S. (primarily Illinois), you have rights under CCPA (if applicable):
| Right | How to Exercise |
|---|---|
| Know what data we have | Email us |
| Request deletion | Email us |
| Opt out of data sale | Not applicable – we do not sell data |
To exercise any right:
Email: [email protected]
Call: +1 (312) 763-6542
We will respond within 45 days.
6. Security
We use industry-standard security (SSL encryption, secure hosting via GoHighLevel) to protect your data. However, no system is 100% secure. We cannot guarantee absolute security.
7. Opt-Out & Unsubscribe
- Stop appointment emails/texts: Reply “STOP” to any SMS or click “unsubscribe” in emails.
- General inquiries or opt-out requests:
Email [email protected]
Note: You cannot opt out of essential appointment communications (e.g., confirmation of your booked time).
8. Children’s Privacy
Our Site is not for children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.
9. Data Retention
We keep your booking data for 2 years after your appointment (for follow-up care and records). After that, it is securely deleted or anonymized.
10. International Users
Our Site is hosted in the U.S. If you access from outside the U.S., your data will be transferred to and processed in the U.S.
11. Contact Us
For privacy questions, data requests, or concerns:
ChiroStretch of Naperville
47 E Chicago Ave Suite 332-B
Naperville, IL 60540
USA
Email: [email protected]
Phone: +1 (312) 763-6542
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